Record Calls on the App

To start recording an active call, tap the record  button on the call screen. Touch this icon again to stop the recording.

View and Manage Recordings

Once the calls are recorded, you can retrieve them in the History  tab.

To access a call recording:

1. Touch the History  tab.
2. Touch the Information  icon beside the name or phone number you want to retrieve the recording.
   

   Quick Tip: The Recording  icon shows that the call log has recording(s).

3. Touch the Play Record  (1) button to listen to the recording.
4. Touch the Pause  button to pause the recording.
5. To manage the recording, touch the Settings  (2) icon on that recording entry. 
   A list of recording settings will display:
   • Delete - Deletes the recording.
   • Send By Email - Sends the recording to someone else using email.
   • Share - Sends the recording to someone else using other applications.
   • Prevent auto-delete - Keeps the recording from being deleted by the auto-delete duration setting.

Lock Recordings

When an auto-delete recording duration is set, the recordings are deleted once expired. However, by enabling Prevent auto-delete you can lock some important recordings to exclude them from being deleted.

To lock the recording from being deleted:

1. Touch the History  tab.
2. Touch the Information  icon beside the name or phone number you want to retrieve the recording.
3. On that recording entry, touch Settings  → Prevent auto-delete.
   

   ✔ A lock (1) will display on the entry to indicate it is excluded from being deleted.

   Quick Tip: To unlock the recording, tap Settings  (2) → Enable auto-delete (3).

   

Call Recording Settings

Use the call recordings settings to enable call recordings, set the format, set the time limit to keep recordings, enable a background beep, and change the storage location for recordings.

Touch  → Settings → Preferences → Call recording to configure call recordings settings:

• Record all calls - Enable or disable (default).
• Split participants channels - Enable or disable (default).
• Recording format - Set the format to WAV µ-law (8 kHz) (default), WAV PCM16 (16 kHz), or Ogg Opus (48 kHz).
• Automatically delete recordings - See the Set Recordings to Automatically Delete section.
• Warning beep - Enable (default) or disable.
• E-mail address field - Set an email address to share the recording to.
• Upload url field - Set an upload URL that includes the required parameters of the POST request to upload the recording.
• Recording storage - See the Set Recording Storage Location section.

Set Recordings to Automatically Delete

Set a duration to keep the recordings in your Primecall app so that old ones are deleted according to a schedule to free up space in your mobile device.

To set a duration:

1. Touch  → Settings → Preferences → Call recording
2. Touch Automatically delete recordings.
3. Select when recordings should periodically be deleted:
   • Never (default)
   • After a week
   • After two weeks
   • After two months
   • After three months
   • After six months

Set Recording Storage Location

You can choose to save recording files in your Primecall app or the mobile device’s storage.

1. Touch  → Settings → Preferences → Call recording
2. Touch Recording storage.
3. Select the location for storing recordings:
   • External - Saves the recordings on your device's storage (default). Open the SD card or the internal storage folder in your device to access the recording files. You can also open the recordings using other audio applications.
   • Internal - Saves the recordings on your Primecall app in the History  tab.