Overview

Primecall offers many ways to forward calls. This can be for emergencies such as power outages, or when you are simply away from your main phone for an extended period of time. This article goes over some of the most used ways to forward your calls. 

Forward Calls by Dialing a Feature Code

To set call forwarding using your Primecall phone (e.g., desk phone, mobile app, web phone, or desktop app), dial * 7 2 and then the number you wish to forward the calls to, then press SEND.

• Example: Dial * 7 2 4 6 9 4 2 9 2 5 0 0 and press SEND. This will forward your calls to the phone number (469) 429-2500.
• Example: Dial * 7 2 1 0 5 and press SEND. This will forward your calls to the user at extension 105.

When dialing this from your device, you will hear a confirmation message to confirm the destination. 

To disable the call forwarding set, dial * 7 3 and press SEND.

Simultaneous Ring Your Phone and an Offnet Number

Primecall allows you to ring multiple destinations at the same time through its Simultaneous Ring feature in the user's Answering Rules. This is commonly used to ring all of your Primecall devices (desk phone, mobile app, web phone, desktop app) at the same time. However, it can also ring off net numbers such as a cell phone. This is a great option as a backup. 

There is also an option to set a delay on the numbers that are rung. For example, you can set your cell phone to ring if you have not answered your desk phone after 10 seconds. 

Temporary Forward Rule

This method can be used when you are frequently needing forward to the same destination. This will create an answering rule that you can enable or disable through the Primecall Portal or the Primecall Mobile App.