Hearing static on a call can indicate that something on the other end of the call is producing it (easily determined if the issue persists with certain called parties) or something on your end. It could be a headset, handset, handset cord, or any other device attached to your telephone.
Static can also be introduced via the phone's power supply and can be affected by the power line it's connected to. Interference can also be introduced by wires that are improperly terminated (frayed) or that may have come into contact with metal or have wires touching. Network cables that are taped across the floor can get heavy foot traffic and fray inside the cable.
If the issue still persists after following these troubleshooting steps, please contact our technical support by calling 844.59 PRIME (844.597-7463), dialing HELP (4357), or emailing a support ticket to support@primecall.com.