Make a Call

Using this application, there are multiple ways calls can be placed. You can make a call by dialing an extension number or phone number, pressing Call for an entry in the Contacts, Messages or History pages, and using a Quick Dial. 

Dial a Phone Number

1. Touch the Keypad  tab.
2. Dial the extension or phone number.
   

   Quick Tip: To avoid any issues dialing, it is recommended to include the country code of any telephone numbers dialed. For example, use +1 when calling someone from North America. 

3. Tap the Call  icon to initiate the call. 

Use the Contacts Directory

1. Touch the Contacts  tab.
2. Search for the contact's name.
3. Tap the Call  icon.

Call Someone from Messages

1. Touch the Messages  tab.
2. Touch the contact's name or phone number to open the conversation.
3. Tap the Call  icon.

Call an Entry in Call History

1. Touch the History  tab.
2. Locate the call history entry by the caller's name or phone number.
3. Tap the call history entry to initiate the call.

Use a Quick Dial

1. Touch the Quickdial  tab.
2. Tap the added quick dial to initiate the call.

After the conversation is complete, tap the End Call  button to dismiss the call. 

Receive Calls

When your app is being called, it should show the call ringing with options to answer or dismiss the incoming call. 

• The incoming call screen will display the caller's name or phone number.
• Tap Remind Me to set a reminder that will notify you to return the call in an hour.
  
• For Android devices, touch the Answer or Reject buttons to answer or decline the call. 
• For iOS devices, drag the Slider to the right to answer the call. 

Active Call Features

While you are speaking with someone on a call, you can put the caller on hold, record calls, transfer calls (attended and unattended transfers), merge calls, and open a dual-tone multi-frequency (DTMF) keypad.

Item	Description
(1)	Displays the call participant's photo, if available.
(2)	Displays the input level of your microphone.
(3)	Shows the input level of the call participant's microphone.
(4)	The duration of your current call.
(5)	The contact name or phone number of the call participant.
(6)	Tap the Information  icon to examine metric of the call's quality.
(7)	Touch the Back  icon to open the main application screen.
(8)	You can mute or unmute the microphone by tapping the Mute  icon.
(9)	You can turn speakerphone on or off by tapping the Speakerphone  icon.
(10)	Use the Camera  button to turn the camera of your mobile device off and on.
(11)	Touch the keypad  button to pull up the dual-tone multi-frequency (DTMF) keypad.
(12)	Use this button to hold or resume a call.
(13)	Tap this button to start and stop recording the call.
(14)	Initiates a cold (aka unattended or blind) transfer.
(15)	Adds new call participant(s) to the present call.
(16)	Initiates a warm (aka attended) transfer.
(17)	Touch End Call to dismiss the call.

To access other tabs on a call, tap the Back  (3) icon to leave the active call screen and open the application screen.

Mute or Unmute Yourself

Touch the Mute  icon to mute the microphone. Touch this icon again to unmute.

Turn Speakerphone On or Off

Tap the Speaker  icon to turn on the speakerphone. Touch this icon again to turn the speakerphone off.

Make a Blind or Unattended Transfer

On the call screen, touch the transfer  button to initiate an unattended transfer. Unattended transfer, also known as a cold or blind transfer, is when you transfer a call to another destination without establishing a conversation with this new call recipient. The first call is put on hold until the call is transferred successfully.

To make an unattended transfer:

1. On an active call, touch the transfer  button.
   

   ✔ The Keypad screen will display while the first call is placed on hold.

   Quick Tip: To cancel the transfer, tap Dial To Transfer at the top of the screen.

2. Use the Keypad to dial the other party's extension or telephone number.

Make a Warm or Attended Transfer

On the call screen, touch the att.transfer  button to initiate an attended transfer. Attended transfer, also known as a warm transfer, is when you transfer a call to another destination but want to speak with this new call recipient before the transfer. The first call is put on hold until the call is transferred successfully.

To make an unattended transfer:

1. On an active call, touch the att. transfer  button.
   

   ✔ The Keypad screen will display while the first call is placed on hold.

   Quick Tip: To cancel the transfer, tap Dial To Transfer at the top of the screen.

2. Use the Keypad to dial the other party's extension or telephone number.
3. Speak with the new call recipient when the new call is answered.
4. Touch the Transfer button to completely transfer the call.
   

   Quick Tip: To cancel the unattended call operation, select the Cancel button.

Record Calls

To start recording an active call, tap the record  button on the call screen. Touch this icon again to stop the recording.

View and Manage Recordings

Once the calls are recorded, the users can retrieve them in the History  tab.

To access a call recording:

1. Touch the History  tab.
2. Touch the Information  icon beside the name or phone number you want to retrieve the recording.
   

   Quick Tip: The Recording  icon shows that the call log has recording(s).

3. Touch the Play Record  (1) button to listen to the recording.
4. Touch the Pause  button to pause the recording.
5. To manage the recording, touch the Information  (2) icon on that recording entry. 
   A list of recording settings will display:
   • Delete - Deletes the recording.
   • Send By Email - Sends the recording to someone else using email.
   • Share - Sends the recording to someone else using other applications.
   • Prevent Deletion - Keeps the recording from being deleted by the auto-delete duration setting.

Lock Recordings

When an auto-delete recording duration is set, the recordings are deleted once expired. However, by enabling Prevent Deletion, the user can lock some important ones to exclude them from being deleted.

To lock the recording from being deleted:

1. Touch the History  tab.
2. Tap the Information  icon beside the name or phone number whose call has been recorded.
3. On that recording entry, touch Information  (2) → Prevent Deletion.
   

   ✔ A lock (1) will display on the entry to indicate it is excluded from being deleted.

   Quick Tip: To unlock the recording, tap Information  (2) → Allow Deletion (3).

Place a Call on Hold

Users can put a call on hold to pause the conversation so that none of the user and call participant(s) can hear each other. 

To put a call on hold, touch the Hold  button on the call screen. Touch this button again to resume the call.

Conference Calls

The users can add more people to an active call to form a conference call. 

Establish a Conference Call

Touch the Add call  button to add more people to an active call in the form of a conference call.

To form a conference call:

1. On the call screen, select the Add call  button.
   

   Quick Tip: Tap Back To Call to cancel adding a new participant.

2. Use the Keypad to dial the other party's extension or telephone number.
   

   ✔ The first call will be placed on hold while the second party is dialed.

3. Touch the Join  button when the second recipient answers the call.
4. To add more people, repeat steps 1 to 3.
5. To dismiss a conference call, touch the End Call button.

Manage a Conference Call

While you have a conference call active, you have the option to…

1. Use the DTMF keypad.
2. Place all participants on hold.
3. Record the conference call.
4. Add more participants.
5. Split the call into separate calls.
6. Perform an attended transfer.
7. End the conference call.

To view and manage each participant in the conference call…

1. Tap the Call Group icon that shows the name/numbers of the participants.
   
2. Doing so will show each participant.
   
3. Tap the Name or Number of a participant to switch to a view of just their call.
4. Tap the Information  icon next to a participant to view information about their call.
   
5. Tap the Call Group banner to return to the conference call itself.
   

Split a Conference Call

In a conference call, the user can split the conference to separate calls by tapping the Split  button. Consider using this feature when some call recipients want to leave the conference or have a private conversation with the caller.

To split a conference call:

1. On an active conference call, select the Split  button.
2. Touch the Switch  button and pick the participant to remove from the conference.
   

   Quick Tip: To form a conference call from the separate calls again, tap the Join  button on the call screen.

Use the DTMF Keypad

Tap the Keypad  button on the call screen to open the DTMF keypad. Touch the digits on the keypad to enter any inputs in a call. This can be useful for interacting with interactive voice menus, like auto attendants and voice mailboxes. 

To use the DTMF keypad during a call:

1. On the call screen, touch the Keypad  button.
   

   ✔ The DTMF keypad will display.

   

2. Dial digits using the keypad (4) as needed. 

2. To clear the digit field (3), tap the Clear  (2) icon.
3. To close this DTMF keypad, touch the Close X (1) button.