Network Diagnostics Tool

Network Diagnostics Tool

The PrimeCall Desktop App has a Network Diagnostic Tool that can be used to help determine the health of your network and how it will process VoIP calls. 

Access The Diagnostic Tool

The Diagnostic Tool is located under the Help section of the PrimeCall Desktop App. 

The tab for 'Diagnostics' provides instructions for the tool along with the link to click in order to being the test

After clicking on Run Diagnostic Checks, you will be taken to a new screen. Click START CHECKS to begin

The results will be displayed in the columns below the START CHECKS button. Please give this a little bit of time to complete the checks. 

If you would like to send the results via email, there is a field at the bottom to do so. 

Explanation of Results

Diagnostics will be running several checks to detect the current state of the PrimeCall Desktop App. It will be running several checks like calculate Internet Speed, check connection with our Web Servers and also calculate MOS Score.

  • Internet Speed - It will check the internet speed on your system
  • Server Connected - It will check whether the PrimeCall Desktop App is able to connect to our web server or not, or if the app is running in Safe Mode.
  • MOS Score - MOS(Mean Opinion Score) Score tells us about the quality of the VoIP audio call, its value ranges from 1-5
    • Very Good: 4.3-5.0
    • Bad: 3.1-3.6
    • Not Recommended : 2.6-3.1
    • Very Bad: 1.0-2.6

 

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