What is a Pickup Group?

When a user is unavailable, it may be necessary to pick up their call. This can be done using Pickup Groups. 

The telephone lines of users can be present in more than 1 pickup group. While a member of multiple pickup groups, your telephone line can pick up a call ringing to any telephone line in any pickup group. If there are multiple calls to multiple telephone lines, the call that is picked up will be random.

Create a Pickup Group

1. Navigate to Features → Pickup groups.
2. Click New.
   
3. In the Name box, type in a unique name for the pickup group.
4. Use the Description box to type in a note to display alongside the name in the list of pickup groups.
5. In the Contains telephones section, click a telephone line in the right box and click Add selected.
   
   

   ✔ Doing so will add that line to the left box of members that can pick up each other's calls.

6.  Click Save.

Pick Up a Call

When you are a member of a pickup group, you can dial ** to intercept a call from another member of your joined pickup groups.