Phone Layout

While using your phone, you will notice different buttons that can be pressed to do certain things.

Place a Call

Use the Handset

To start a call using your phone's handset, you can… 

• Lift the handset off the hook and dial the number.
• Dial the number and then lift the handset.

You can have the audio start playing over the handset by lifting the handset while the audio is playing through the speaker or a headset. 

Use the Hands-Free Speaker

To start a call using your phone's hands-free speaker…

• Press the Hands-free  key and dial the number.
• Dial the number first then press the Hands-free  key. 

You toggle the hands-free speaker on and off by pressing the Hands-free  key.

Use a Headset

To use a connected headset, press the Headset  key. Similar to using the handset and hands-free speaker, you can dial the number before or after the headset is enabled.

Use Your Phone's Line Keys

You can use a line key to make or answer a call on a specific line. 

If the handset is lifted, the audio will be played over the handset. Otherwise, the audio will be played over the hands-free speaker.

Dialing Methods

When you need to dial a person, there are several ways you can do so:

• Dial the number directly using the dial pad.
• Press a BLF or Speed Dial side key.
• Press Dial on a contact from your Local Contacts.
   → 
• Press Dial on a contact from your Cloud Contacts.
• Press Dial on a call log.
  
• Redial your phone's last dialed number using the Redial  key.

Handle an Incoming Call

When you have an incoming call, you will have the option to Answer, Forward, or Reject the call,

Answer a Call

To answer the call…

• Press the Answer soft-menu button.
• Lift the handset off the hook.
• Press one of your line keys.

Forward a Call

To forward the call, press the Fwd soft-menu key and then dial where the call should go.

Reject a Call

To reject or dismiss the call… 

• Press the Reject soft-menu key.
• Ignore the call and let it ring-out.

Active Call Features

While you are on an active call, you can use the screen to reference information for the call and use certain side keys and soft-menu buttons to manage the call.

Mute Yourself

While you are in a call, you can use the Mute  key to control when callers should hear you speaking.

• To mute your phone's microphone, press the Mute  key.
  

  ✔ Once your call is muted, the mute icon will appear on the active call screen.
  

  The caller will be unable to hear you, but you will still be able to hear them.

• To unmute your microphone, press the Mute  key again.

Place a Caller on Hold

If you need to pause or resume a call, you can use the Hold soft-menu button to do so.

• To place a caller on hold, press the Hold soft-menu button.
  
  

  ✔ You and the caller will only hear your organization's music on hold. 

• To resume the call, press the Resume soft-menu button.
  

Transfer a Call

While you are handling a call, you may find it necessary to send your caller to a different destination.
There are four different ways you can transfer calls to users:

1. Blind Transferring
2. Attended Transferring
3. Semi-Attended Transferring
4. Transferring to Voicemail (for internal users)

Perform a Blind Transfer

If you need to transfer call to someone else, you have the option to send the call straight to that other person without speaking to them using a blind transfer.

To perform a blind, or cold, transfer…

1. In an active call, press the Xfer soft-menu key.
   
2. Dial the extension or phone number of the person to transfer the call to and press the Xfer soft-menu key.
   

Perform an Attended Transfer

If you would like to speak with the person you will be transferring a call to, you can use an attended transfer. 

To perform an attended, or warm, transfer…

1. In an active call, press the Xfer soft-menu key.
   
2. Dial the extension or phone number of the person to transfer the call to and press the Dial soft-menu key.
   
3. Once the other person answers the call, you can speak to the third-party and swap between calls. 
4. Once the call is ready to be completely transferred, press the Xfer soft-menu key again.
   

Perform a Semi-Attended Transfer

When you are performing an attended transfer, you may find that person you are attempting to transfer a call to is unavailable. When the person taking the transfer is unavailable, you can do a semi-attended transfer by sending the caller “blindly” to the other party's mailbox or forwarding destination.

To perform a semi-attended transfer…

1. In an active call, press the Xfer soft-menu key.
   
2. Dial the extension or phone number of the person to transfer the call to and press the Dial soft-menu key.
   
3. When the person you are transferring to is unavailable, press the Xfer soft-menu key again to send the caller alone to where that person's calls go when unanswered.
   

Transfer to a User's Voicemailbox

1. In an active call, press the Xfer soft-menu key.
   
2. Dial the mailbox code set for your account and press the Xfer soft-menu key.
   • For Primecall users, dial 03 and the extension number of the user.
     
   • For Enswitch users, dial the feature code associated with the mailbox.
     

     Quick Tip: Most accounts use 1+EXT (e.g., 1103 for dialing extension 103's mailbox) as the code for dialing into the mailboxes of other users. 

     Find Your Mailbox's Dialable Code

      

     Reference the Feature Codes for Your Users as an Admin

      

     If you do not have access to the ES web portal, feel free to contact our technical support team to learn more about the dialable codes you can use. 

Conference Calling

As you are handling calls, it may become necessary to facilitate a phone call with multiple calls speaking together. 

On your Fanvil phone, you have the option to start a conference call and merge a caller into an existing call. Once you have a conference call going, you can manage the conference and its participants as needed.

Conference Someone into an Active Call

When you are in an existing call with someone, you can add in other callers to start a conference call. 

To do this…

1. While you are in a call with someone, you can add another caller to the call by pressing the Conf soft-menu key.
   
2. Once the third-party answers and the calls are ready to be merged, press the Conf soft-menu key again.
   
   

   ✔ You should now see both callers merged into one conference call.

   

   From here you can manage the conference further.

3. If needed, press the Conf soft-menu key in the conference to add another caller.
   
   

   ✔ Fanvil phones can support up to 6 people in a conference in the form of a 6-way conference call.

   

Merge Separate Calls into a Conference

A conference call can also be started without an active call by dialing multiple people and then merging their calls together.

To use this method…

1. If you do not have an active call, you can create a conference by dialing people individually.
   

   Quick Tip: If you need, you can start and merge more than two separate calls.

2. When you have your calls started, press the Conf soft-menu key in either call.
   
3. Use the navigational buttons to select the other caller and press the Add In(1) soft-menu key.
   
   

   ✔ You should now see both callers merged into once conference call.

   

   From here you can place manage the conference further.

4. If needed, press the Conf soft-menu key in the conference to add another caller.
   
   

   ✔ Fanvil phones can support up to 6 people in a conference in the form of a 6-way conference call.

   

Manage a Conference Call

Once you have an active conference call, you can use the soft-menu keys to manage your conference members.

• To place all conference members on hold, press the Hold soft-menu key.
  
• Press the More soft-menu key to show the Split and End options.
  
  • Press the End soft-menu key to end the call for all members of the conference.
    
  • Press the Split soft-menu key to move each member into separate calls.
    → 
• Press the Manage soft-menu key to open the Meeting Management menu where you can use the Far Mute and Far Hold options.
  
  • Use the navigational buttons to hover over a caller and then press the Far Mute soft-menu key to mute that member of the conference.
    
  • Use the navigational buttons to hover over a caller and then press the Far Hold soft-menu key to place that member of the conference on hold. 
    
  • Press the More soft-menu key to reveal the Remove and FarMuteAll options.
    
    • Use the navigational buttons to hover over a caller and then press the Remove soft-menu key to remove that individual from the conference call.
      
    • Use the navigational buttons to hover over a caller and then press the FarMuteAll soft-menu key to mute all participants.
      

Handle Multiple Calls

Your Fanvil phone can support multiple calls at once. When there is already a call established, you can still answer other incoming calls or make a second call on another line.

Place Another Call

To make a second call, you can either…

• Press a line key to make a new call on that specific line. 
• Press a BLF or Speed Dial side key.
• Press the Xfer or Conf soft-menu button to make a new call on your default line.

Once you start the process for a new call, dial the number the same way you would for other phone calls. 

Answer Another Incoming Call

When there is another incoming call during an active call, the second call will be waiting an answer.

To answer this call…

1. Place the first caller on hold.
   

   Quick Tip: When you swap calls the first caller will automatically be placed on hold. 

   It is good practice to let the first caller know they will be on a brief hold.

2. Press the Up and Down navigator buttons to hover over the waiting call. 
3. Press the Resume soft-menu button to switch to the selected call.

Swap Between Calls

When there are two calls established, you will see a dual calls screen.

To swap to a different active call…

1. Press the Up and Down navigator buttons to hover over a certain call. 
2. Press the Resume soft-menu button to switch to the selected call.

End One Call

You can hang up the current talking call you are swapped to by…

• Closing the audio channel.
  • Place the handset on hook.
  • Press the Hands-free  key while only using the speaker for audio.
• Pressing the End soft-menu button.