Porting Away Your Phone Number (Port-Out)

Porting Away Your Phone Number (Port-Out)

What is the Process to Port Out My Number to Another Provider?

We hate to see you go and if there's any information or suggestions on how we can improve, we would appreciate the feedback. 

99% of the porting process is handled by the new service provider. They will be the ones to provide status updates and timeframes. They are also the ones to correct any issues that may occur during the transition over into their service.
 

How Do I Start a Port-Out Request?

Your Primecall service must be active in order to port your number to a new provider. 

To start the process, reach out to the new service provider and ask to start a port-in request with them. All updates will need to come from your new provider since we do not have any visibility into their timelines. 

During this process, the winning carrier may ask you to…

  • Provide proof of ownership (bill copy alternative)
    • This information can be obtained by logging into the Primecall SSO Gateway and selecting "Manage My System". From there, you will be able to take screenshots of the phone numbers listed in the Inventory of the administration portal. 
    • If any documentation is required (e.g., a Bill Copy or CSR) to provide proof of number ownership, please reach out to our billing department by emailing support@primecall.com or calling 844.59PRIME (844.597-7463) and selecting option 3.
    • Some may ask for your billing zip code as verification
    • While a PIN is not usually required, if asked, please contact our billing department.
  • Complete and sign an LOA form that they will provide.

Once the winning carrier has this information, they will then notify our carrier of your number porting request while they verify your information.

It is important that we are notified of any phone numbers that you have ported away or plan to port away in the immediate future. It will help ensure a smoother transition, allow us to update call translations and routing, and prevent any numbers left behind from being redistributed to other customers. 

If you delete a number from the administrative portal on your account, it will be returned to our inventory pool and made available for reuse. 

port-outphone number

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