Primecall Call Flow
Not all users will be able to use this feature. This feature requires the access of Call Center Supervisor or higher in order to be able to view.
Overview
The Call Flow feature is an extension of the Call Trace functionality that allows more users to troubleshoot issues by simplifying and presenting updates and details about a call:
The Call Trace is a comprehensive listing of all technician information captured during a call. While this is useful for isolating problems, it's also more information than a non-technical user generally needs.
By presenting the Call Flow information, non-technical users are empowered to see where a call may be failing. This information can help with identifying and reporting the issue.
If needed for troubleshooting, the full Call Trace information is available by pressing the View SIP Flow button.
The View SIP Flow button is not accessible by PrimeCall customers. If additional assistance and troubleshooting is required, please reach out to PrimeCall's Technical Support Department using this information:
support@primecall
@844.59PRIME (844.597-7463)
View Call Flow Information
To observe the Call Flow information, log into the Portal and navigate to the Call History page.
In V42, the Call Flow icon now appears in the portal next to the Trace icon:
Click the icon to see the Call Flow information for the specific call:
Related Articles
Call Flow
Scope: This guide is intended for Site Managers and Office Managers. To have the Call Flow tool enabled for Call Center Supervisors, please contact our technical support team. What is the Call Flow Feature? Call Flow is a call trace functionality, ...Call Center Reporting
WARNING: Call Center Reporting is for Call Queues. Call Queues must have their Stats option set to 'Yes'. This will allow Primecall to collect statistics for the call queue. Some features may not be available to all users depending on their user ...Manage the Call History Page
View the Call History Page All call history tasks are performed from the Call History page. To access this page, click the Call History button. ✔ The Call History page will look similar to this: NOTE: Depending on your Access Level, your Call History ...Voicemail Reminders - Persistent Phone Call Notifications
Persistent Phone Call Notifications is not enabled by default on PrimeCall Primecall Domains. If this is a feature you would like on your domain, please reach out to our technical support team to assist in enabling this feature. 844.59PRIME ...Register an SMS Campaign in Primecall
Create and Register an SMS Campaign SMS campaigns can be a powerful tool for reaching customers effectively. If you're using Primecall and want to set up an SMS campaign specifically for Bandwidth numbers, follow these steps to ensure a professional ...