These are dialable codes are enabled for all businesses by default, but they can be turned off by request. Please reach out to Technical Support for more information about requesting default features to be modified.
Dialable Feature Codes For Primecall
| Feature Code | Action | Example |
|---|---|---|
| *36 | Group Pickup | Dial *36 to pick up a call ringing to someone in your Department. |
| *38 | Domain Pickup | Dial *38 to pick up a call ringing to anybody in your organization. |
| *40 | Activate Forward | Dial *40 to activate an Always Forward. The destination for forwarding is set using *72. Deactivate this forwarding using *73. |
| *41 | Set Forward Busy Destination | Dial *41100 to have calls forward to extension 100 when you are busy or on DND. |
| *42 | Set Forward No Answer Destination | Dial *425551234567 to have calls forward to the example phone number of (555) 123-4567 when you cannot answer a call in time. |
| *50 | Agent Login to Call Queue for One Call | Dial *50 to set yourself available for one call. After this call you will be logged out from all queues you are in. |
| *51 | Agent Login to Call Queue | Dial *51 to set yourself available for the queues you are in. |
| *52 | Agent Logout from Call Queue | Dial *52 to set yourself offline for the queues you are in. |
| *67<10 or 11-digit phone number> | Call Anonymously | Dial *675551234567 to send an anonymous call to the example phone number (555) 123-4567. |
| *69 | Redial the person that called you last | Dial *69 to redial a number or extension that called you last (inbound calls). This will NOT redial a number you called last (outbound calls). |
| *72<extension or 10 or 11-digit telephone number) | Set Forward Destination | Dial *72100 to forward all calls to extension 100 until the forwarding is disabled. Dial *725551234567 to forward all calls to the example phone number of (555) 123-4567. |
| *73 | Disable Forwarding | Dial *73 to disable any forwarding that is active. |
| *77 | Reject Anonymous Calls | Dial *77 to automatically reject anonymous calls you receive. |
| *78 | Activate DND Mode | Dial *78 to enable Do Not Disturb (DND) mode for yourself. This sets you as busy for incoming calls. If enabled, a Busy Forward would be used. |
| *79 | Deactivate DND Mode | Dial *79 to disable Do Not Disturb (DND) mode for yourself. This sets you as available for incoming calls. |
| *87 | Disable Reject Anonymous Calls Feature | Dial *87 to disable the reject anonymous calls ability that was enabled with *77. This sets you as available for incoming calls. |
| *90 | Activate Forward Busy | Dial *90 to start forwarding calls you receive when you are busy or on DND. Use *41 to set the destination for calls forwarded when you are busy. |
| *91 | Deactivate Forward Busy | Dial *91 to stop forwarding calls you receive while you are busy or on DND. |
| *98 | START Recording Call | Dial *98 during an active call to start recording. It is recommended to get consent from a caller before recording a call. |
| *99 | STOP Recording Call | Dial *99 to stop recording an active call. |
| 08<extension number> | Intercom/Page Extension | Dial 08100 to Intercom extension 100 separately. Both parties will be able to speak to each other. |
| 07<extension number> | Pick Up Call for Extension | Dial 07101 to pick up a call waiting/ringing for extension 101. |
| 03<extension number> | Call/Transfer to Extension's Voicemail | Dial 03100 to dial into extension 100's mailbox. Press * to interrupt the mailbox's greeting and enter the mailbox's PIN. Dial 03100 during a transfer to transfer a caller to extension 100's mailbox. |
| 007<extension number | Spy on Extension's Call | Dial 007100 to monitor or shadow extension 100's call. |
| *81 (once 007 has been used) | Allows Spy to speak with Caller | After dialing 007100 to monitor extension 100, dial *81 to speak with the caller. |
| *82 (once 007 had been used) | Allow the Caller to speak to All Parties | After dialing 007100 to monitor extension 100, dial *82 to speak with everyone present in the monitored call. |
| *80 (once 007 had been used) | Go Back to Spying on Call | After dialing 07100 to monitor extension 100, dial *80 to return to silently listening to extension 100's call. |