Release Date: 07-08-2023
| Case ID | Type | Description |
| SV-140 | Feature | Add PrimecallFAX support into Desktop App. Users can now sign up for PrimecallFAX and send, receive, and report on faxes. (Requires special setup for proper configuration.) |
| SV-190 | Feature | Added Control Dashboard with full drag and drop support. Supports Parking, Call Queues, Agent status, waiting calls, and Drag and drop transfer. Similar to the PrimecallCONSOLE but with completely new User Interface and added functionality. |
| SV-191 | Feature | WebHID Headset control added for Yealink USB headsets. This allows users to answer and hung up calls from the headset instead of clicking the screen. When a headset is detected, the user will be prompted to pair the headset with the application. |
| SV-194 | Feature | Added a DND Prompt when an agent sets their queue status. The agent CAN chose to go on DND when logging out of a queue. Feature is disabled by default; however, there is a setting toggle in the Settings--> General section. |
| SV-198 | Feature | Added Windows Notification on Missed calls. This will be persistent until they are cleared. |
| SV-199 | Feature | Added Diagnostic tools section in the Help menu. This allows users to test the Internet connection, Call Quality, SIP ALG Detection, and MOS Scores. The User can enter an email address once the report is completed and email that to themselves or to a remote technician for review. |
| SV-201 | Improvement | Added Site and Department tags in Contact List view. |
| SV-202 | Improvement | Voicemail List Shows Telephone Numbers not just Name. |
| SV-203 | Improvement | Added Ability to create a contact from a Chat/SMS conversation. |
| SV-204 | Improvement | Added Support to copy and paste pictures/attachments to Chat/MMS conversations. |
| SV-206 | Improvement | Enhanced Answering Rules control adding manual simultaneous ring destinations. |
| SV-208 | Bug | Change Hold and unhold method on 10-digit phone calls to use API instead of SIP to prevent a crash when holding and unholding multiple times in the same call. |
| SV-209 | Bug | Corrected bug when swapping between multiple calls on hold. |
| SV-211 | Feature | Added MFA log in support. Tested with Google and Microsoft Authenticator Apps. |
| SV-212 | Feature | Added Google and Office 365 SSO support. |
| SV-216 | Bug | On token renewal, sockets were lost. Added re-subscribe to sockets on token renewal. |
| SV-217 | Improvement | Reorganized the Settings section into Tabs instead of list. |
| SV-231 | Bug | Corrected issue loading Profile section. |
| SV-232 | Improvement | Adjusted height in certain sections of application to for a better use of space. |
| SV-240 | Improvement | Added Dedicated Pause/Resume recording control during a call. Previously it would only appear when Start Recording was clicked. |
| SV-246 | Feature | Added Chat/SMS/MMS export function to conversation view. Within the set date range, you can download a CSV of your conversation history and images. |
| SV-255 | Bug | Added null check to prevent Chat section from crashing. |
| SV-257 | Improvement | Added keyboard text entry support in dial pad and contact searching during the transfer process. This allows for a better transferring experience. |
| SV-261 | Improvement | Added destination filter fields for Answering Rules to improve search for that type of destination. |