Resolution
Whenever a Polycom phone may be running into issues or needing an update, rebooting the phone is a great solution.
To reboot the phone using its menu…
- Access the phone's menu by pressing the home button:
- The home button should open the home screen. Use the directional pad to navigate through the menu:
- Navigate to the settings screen:
- Press the button in the middle of the directional pad to open up the settings screen
- Select Basic in the Settings menu.
- Scroll down until you see the restart phone option and select it:
- Press Yes to restart the phone.
Now, the phone should start rebooting and updating it configuration if needed.