Send a Fax Through Email with PrimecallFAX

Send a Fax Through Email with PrimecallFAX

Scope: To utilize PrimecallFAX services, PrimecallFAX must be activated on your account. 

Please reach out to a member of our Technical Support Team to enable this by calling 844.59PRIME (844.597-7463) or emailing support@primecall.com.

Send a Fax via Email

  1. Create a new email with the recipient set to the fax number to send to @fax.services

    For example…

    To send a fax to (214) 555-1212, you would address the email to 2145551212@fax.services

  2. For the Subject line of the email, type in any subject in a format similar to “ATTN: [Information]”.
  3. The Body of the email will be the Cover Letter for your fax.

    NOTE: Consider removing or editing your email signature as the fax will not be able to use any hyperlinks and will grey-scale all colors. 

  4. Attach the document to be faxed. The attachment will be converted into the pages that follow the cover page.

    ✔ Acceptable file attachment formats are:
     - pdf
     - tif
     - png
     - jpg
     - xls
     - xlsx
     - csv
     - doc
     - docx

  5. Press the Send button.

Fax Confirmation Notices

  1. Fax Delivery Successful: If the fax went through properly, you should receive a confirmation from No-Reply@Fax.Solutions (the email address sending notifications may vary depending on your domain's setup) saying, “Fax Delivery Successful”:
  2. Fax Delivery Failed: If the fax failed to go through, you will receive an email from support@primecall.com with some form of error code that can be used to troubleshoot with Technical Support
    • Busy (486): If you receive this error, then the destination returned a busy tone. Try sending the fax again later.
    • Not Accepted Here: If you receive this error, then the destination you faxed to does not accept T.38 Fax Media. Verify this is the correct fax number and try again.
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