Set Up an Introductory Greeting for a Call Queue

Set Up an Introductory Greeting for a Call Queue

Create an Introduction Message

If you would like to have a message play before a caller enters into a call queue…

  1. Navigate to navigate to the Call Queues page. 
  2. Click the Edit MOH icon for the queue that needs an intro message.
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  3. Click the Add Introduction button.
  4. In the Add Intro Message modal, create or upload a message using the following options:
    • Text-To-Speech -  Type up a message and then select a voice to read off the message using voice synthesis. 
      • After a message is typed up, the different voices can be tested by clicking the Play  icon. 
    • Upload - Click the Browse button and select a properly formatted audio file to upload into the system.

      DANGER: The audio file needs to be in a .WAV file, mono channel, and 8000 Hz format to be properly read in the phone system. 

      To convert your audio file, use this handy website:

      G711.org - Telephony File Converter

      When using this website to convert the file, select the “Standard Definition” option for the Output Format. 
    • Record - Use the Call to Record feature to send a call to an extension number or 10-digit phone number that will record what is said by the person answering the phone.

Note: To learn more about adding Messages for your queue, read this article.

 

Manage the Queue's Introduction Message

Once the introduction message has been added, you can view and listen to your queue's introduction. 

You can also download this message, edit the introduction's name, and delete the introduction.

Download a Backup

As a precaution, you can download a backup audio file of your Introduction message that you can upload in the future if anything happens to your introduction.

To download a back-up audio file of your queue's introduction, click the Download  icon.

✔ Doing so will download a formatted .wav file that can be uploaded later without any conversion.

Edit the Name of the Introduction

  1. Click Introduction or click the Edit Message Name  icon.
  2. In the Edit Intro Message modal, use the Song Name box to type a new name for the introduction message.
  3. Click the Save button.

    ✔ The name of the intro message will still show as Introduction to make it easier to find when other messages are added to the queue.

Delete an Introduction Message

If you no longer need an introduction message or wish to replace an introduction message, you can easily delete your queue's introduction. 

To delete your Introduction, click the Delete  icon. 

 

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