Configure Email Notifications for Voicemails

Users with the Office Manager user scope are able to adjust the Email Notification settings for Users on their own account.

1. Click on the Users Button.
   
2. On the Users page, scroll or use the search bar to find the user that needs email notifications. 
3. Click the user's name you want to update the email notifications settings for.
4. In the Change Account Security section of the Profile tab, make sure there is a valid email address added that will receive the notifications for voicemails and password resets.
   
   

   Quick Tip: Click the Add another email  button to add multiple email addresses to receive notifications.

5. If any changes were made, click the Save button.
6. Navigate to the Voicemail tab to enable email notifications for voicemails.
7. In the Notifications section of the Voicemail tab, adjust your email notifications settings:
   
   1. Email Notifications - Select Receive an email for new voicemail to be sent email notifications.
   2. Email Type - Select how the system should notify the user of new voicemails in the email sent out:
      
      • Send w/ Hyperlink - Send a link to the Primecall web portal in the email.
      • Send w/ Attachment - Attach an audio file of the voicemail to the email.
   3. After Email Notification - Select where the voicemail should be moved to in the user's mailbox:
      
      • Leave as new - Leave the voicemail in the New folder of your mailbox.
      • Move to saved - Have the voicemail moved to the Saved folder of your mailbox.
      • Move to trash - Have the voicemail moved to the Trash folder of your mailbox so that it can be deleted at the end of the day.
8. Click the Save button.