Text in the Web Portal

Text in the Web Portal

Prerequisites 

There are a few things to be sure of before considering enabling and using the PrimeCall texting service:

  1. The telephone number must have SMS/MMS messaging enabled by our technical support team. 

    NOTE: You will need to be the owner of the account to enable the service with our Technical Support team.

  2. Your business must have a registered SMS Campaign.

    Quick Tip: To learn more about registering a SMS campaign to allow for texting, read this article.

  3. The telephone number to be used for texting must be in service with a carrier that PrimeCall partners with that allows SMS/MMS services. 

    Note: In some cases, it may be necessary to port a number over to a carrier that allows SMS messaging in your area.

    Carrier availability may be restricted by location.

  4. Only one number can be used for texting per account. This can be thought of as having "Company X" texting customers instead of each agent.

Send a Text with the SMS Portal

  1. Sign into your Enswitch web portal.
  2. Navigate to Messages → Text messages.

    ✔ Doing so will pull up the SMS login page.

  3. In the username and password boxes, type your login information for the Enswitch web portal.

     ✔ You will now be able to use the SMS portal to send and receive text messages.

  4. In the Compose Message section, use the To box to type in the recipient's telephone number.
  5. In the Body box, type out the text that will be sent.
  6. If needed, click the Attach button to attach images to the text you are sending. 
  7. Click the Send button.

    NOTE: Everyone with a high enough access level will be able to view anything that has been texted from the number.

web textingenswitchesenswitch web portalsms portalsend textcompose message

    • Related Articles

    • Primecall - Texting Through the Web Portal

      Overview In our Primecall web portal, you can send and receive text messages for your company. Here are some important terms and concepts: Mobile App - We have a PrimeCall Mobile App that you can download on your cellphone, which will allow you to ...

    • Text Notifications for Voicemails

      Overview The Primecall Web Portal allows users to have email notifications sent to the user when a voicemail arrives in their inbox. An additional option is having a text message sent instead of, or in addition to, an email. Several cellular carriers ...

    • Text-to-Speech

      Where Can Text-to-Speech Be Utilized? Text-to-Speech can be utilized almost anywhere on the Primecall Web Portal where a user can have the system call the user to record or upload their own recording. Auto Attendants Main Greeting Intro Greeting Play ...

    • Text-to-Speech

      Where Can Text-to-Speech Be Utilized? Text-to-Speech can be utilized almost anywhere on the Primecall Web Portal where a user can have the system call the user to record or upload their own recording. Auto Attendants Main Greeting Intro Greeting Play ...

    • Log Into the Primecall Web Portal

      Get Logged In During installation, you should have received a login name and password to use for logging into the Primecall web portal . If you have not yet received a login, please contact our support so we can provide you with the necessary ...