Utilizing the Contacts Dock

Features

Minimize and Popout Popup

Using the Minimize option, you can collapse the Contacts popup so that it is only visible on the Toolbar.

Users can also use the Popout option to put the popup in its own window, like so:

User Status and Name

At the top left of the popup, your first and last name will appear along with your availability status. 

Contact Methods

The Contacts Popup offers three ways of getting in contact with your coworkers.

To quickly use these contact methods, hover over the contact and select one of the three contact methods:

Host a Video Meeting with User

If a video meeting/chat needs to be set up, click the video camera icon to select between scheduling or immediately starting a video meeting:

Send User a Message

The Contacts Popup has Primecall' built-in Chat feature implemented so that contacts in the domain can easily be messaged. 

Call User

Use the Call option to call that contact. 

Status Message

Just as you can view the statuses of your coworkers, other users can view your status. If necessary, you can set a Status Message to add more details about your availability. 

Lists of Contacts

By default, the Contacts Popup will show all of your Contacts. Use the drop-down to choose which group of contacts to view.

Find a Contact

Filter Contacts

You can use the Filter icon to adjust how your contacts are sorted:

Search Contacts

In addition to filtering, you can use the Search icon  to pull up a search bar for looking up contacts by name, extension, or phone number:

Utilizing the Recents Tab

Similar to how the Contacts tab functions, the Recents tab allows you to use your Contact Methods and set a Status Message. In addition to these features, the Recents tab displays your User's recent chat/text history:

Users can use the handy Message button next to a conversation to send a message back using the method of communication the thread was started with.