What are Voicemail Reminders
A Voicemail Reminder is a persistent notification that alerts users by email when there is a new voicemail message. This critical feature can be a great asset in time-sensitive or otherwise urgent situations.
Whether it be an elderly resident slipping and falling in a retirement facility, a renter's sink flooding in an apartment building, or a business's server going down, a persistent reminder of a voicemail message can help ensure a rapid response in any potentially serious situation.
Users will be reminded at a configured interval until the status of the voicemail message is saved or moved to trash. Only these actions strip the message of its new status.
WARNING: Be careful when setting these reminders as they will continue indefinitely until the message is moved to saved or moved to trash.
Set up Voicemail Reminders
- In the portal, navigate to Messages → Settings.
Quick Tip: If you are an Office Manager or equivalent, navigate to the Voicemail tab of the settings of the User you are wanting to modify.
- Scroll down to the Notifications section.
WARNING: If there is an After Email Notification method selected on this screen (i.e., moving the voicemail message to save or trash), then Voicemail Reminders will not apply.
- For the Voicemail Reminders option, select Email Notification.
- In the Email Reminder Recipient(s) box, type an email address that should receive the reminders.
Quick Tip: Click the Add another email icon
to add other emails that should receive reminders.
- Use the Notification Interval drop-down to select how long (in minutes) the system should wait before sending out another reminder.
- Click the Save button.
✔ Now your email should receive repeat notifications until the voicemail is checked.