Billing and Accounting Questions
How Can I Add Users to My Account?
The Process for Adding New Users The option to add new users in the web portal is only available to our team. Only our team can add users or seats since the services that are provided to users for them to use their desktop phones, mobile apps, or ...
How do I login to pay my bill, view invoices, or set up for auto pay online?
To view your Primecall bill, make payments, or set up auto pay visit https://crmcenter.xyz/. If you need assistance setting up an account, please reach out to our billing department by emailing support@primecall.com or call 972-312-0388 option 3. ...
Common Billing Questions
When will I receive my invoices? Invoices are sent out approximately on the 15th of every month. The invoice will then be due on the first of the following month. Why does my first invoice have multiple months of service? The first invoice you ...
How Will I Receive my Monthly Invoices?
Primecall emails invoices monthly on the 15th to the email address provided during the onboarding phase. If you would like to receive a paper invoice or change the email address that is currently receiving the invoice, please reach out to our billing ...
Why Do I Receive Multiple Invoices?
What Invoices Will I Receive? Your Primecall service contract has two components: the Equipment Package that is billed by your Third-Party Leasing Company, and the VoIP Service Package that is billed by Primecall. Each of these packages have their ...