Primecall 101
Use Primecall' Call Popup Feature
Answering and Accepting Calls Instead of having to solely rely on a desk phone or app, PC users can also use their Primecall web portal to control and manage incoming/outgoing calls. Inbound Calls When there is a call coming from another User or ...
Use the Contacts Popup Feature
The Contacts Dock Features Minimize and Popout Popup Using the Minimize option, you can collapse the Contacts popup so that it is only visible on the Toolbar. Users can also use the Popout option to put the popup in its own window, like so: Quick ...
Primecall Basic Inbound Call Routing Guide
Scope: Office Managers and Site Managers will be able to adjust the Answering Rules and Time Frames for their organization and all users. Basic Users can adjust their own Answering Rules and Time Frames. Set Up Your Inbound Call Routing Using the ...
Primecall- Block a Number from Calling a User
Block a Number for a User Navigate to the Answering Rules tab. ✔ Clicking on Answering Rules will pull up that user's routing rules: Click the Allow/Block button. ✔ Doing this will pull up the Allow/Block menu: In the BLOCKED NUMBERS section, type ...
Primecall Default Feature Codes
These are dialable codes are enabled for all businesses by default, but they can be turned off by request. Please reach out to Technical Support for more information about requesting default features to be modified. Dialable Feature Codes For ...
Voicemail Menu Options for Primecall Users
Overview This is the Voicemail Menu Tree for Primecall. This Menu Tree can be accessed from your phone by pressing the Message Button. It can also be accessed by reaching your desired voicemail box, pressing * during the unavailable greeting, and ...
Check Your Voicemail in the Primecall Web Portal
Manage your Voicemails in Primecall When there is not a phone or app available to use for checking your voicemail, the Primecall web portal can be used instead. Some users may find using the Primecall portal to be a convenient alternative to having ...
Change Your Voicemail PIN in the Primecall Web Portal
Update Your Own PIN in Primecall While logged into the Primecall web portal , Basic Users can adjust their voicemail PIN with ease. To do so… Click your user's name and use the drop-down to select Profile. ✔ Doing this will pull up your account's ...
User Scopes for Primecall Users
User Scopes A user's view of the portal and the settings they can adjust are determined by their User Scope. These scopes have pre-defined names and privileges. Office Managers, Site Manager, and Call Center Supervisor have more flexibility regarding ...
Creating a Call Queue - Quick Start Guide
Exploring the Call Queues Page All call queue tasks are performed from the Call Queues page. To display this page, click the Call Queues icon on the menu bar: The following figure shows an example of the Call Queues page. Quick Tip The Refresh button ...
Multi-Factor Authentication (MFA)
What is MFA? Multi-Factor Authentication (MFA), sometimes referred to as 2-Factor Authentication (2FA), is a security measure that requires users to provide multiple forms of identity verification in order to gain access to their account. MFA is used ...
Forgot Username and Password
Requesting a Login Name To find out the login name to use for logging into Primecall Portal Click on the Forgot Login Name link. On the Forgot Login Name menu, type your email address in the Email box. If known, type in your extension number in the ...
Log Into the Primecall Web Portal
Get Logged In During installation, you should have received a login name and password to use for logging into the Primecall web portal . If you have not yet received a login, please contact our support so we can provide you with the necessary ...
Making Sense of Primecall, A Visual Routing Admin Guide
Check a Phone Number's Routing The best place to start learning call routing in Primecall is the Inventory page. On this page, you can view the list of phone numbers available to your business, the way those numbers are treated, and their next ...