Checking the Network
Screen Backlight Turns On Even Though Phone Is Not Ringing
Issue Some phones such as the Yealink T43U have default timer for the screen's backlight. This timer will turn the backlight off after a pre-determined amount of time. The backlight of the screen will turn back on when the phone sees activity. ...
Remote Desktop Audio Issues
Troubleshoot Softphone Audio Issues on a Remote Desktop Session Have you been experiencing issues using your audio devices while you are on a remote desktop session? Many audio issues experienced on PCs can be due to issues with drivers or even the ...
Recommended Unifi Firewall Settings
Configure Your Unifi Firewall for VoIP WARNING: Configuring the settings of your USG may result in a restart. It is recommended to perform these changes in your after hours. Create a Smart Queue A Smart Queue option is available with UniFi Security ...
Configure Your Sonicwall Firewall for VoIP Services
Overview Internet connections that are heavily utilized will experience call quality degradation and an overall poor experience with hosted voice. Like most hosted VoIP solutions, Primecall’s services work best with consistently low ping times and ...
Why is SIP ALG Bad?
SIP ALG (Session Initiation Protocol Application Layer Gateway) is a feature that is commonly found in routers to improve the functionality of VoIP (Voice over Internet Protocol) traffic. However, SIP ALG can actually cause more problems than it ...
What Does UDP Timeout Mean?
What does UDP Timeout mean? UDP Timeout refers to the amount of time a UDP Pinhole stays open on a Firewall or Router. Depending on the equipment this timeout can range from a few seconds to many minutes. Most devices fall under the minute(s) range. ...
Speed Test - Network Troubleshooting
What is a Speed Test? To check the health and speed of a network, a speed test can be used. Most conventional speed test websites will offer a basic speed testing service where the download and upload speeds of a connection are evaluated. It is ...
Ping Test - Network Troubleshooting
What is a Ping Test? One of the simplest ways to check the general quality of your internet is to run a ping test. A ping test is fairly simple to do. You can instruct your device to send a “ping” to another device by using packets. The recipient ...
Recommended Fortinet Firewall Settings
Please pay particular attention to spaces and dashes in the CLI based steps, or you may receive error warnings. From the Fortinet Appliance Command Line Interface Remove SIP Helper In the Command Line Interface (CLI) run the following commands: ...
Recommended Router and Firewall Settings
General Configuration WARNING: It is recommended to consult your IT, MSP (Managed Service Provider), or another network professional when configuring advanced network settings or devices. While resolving any network issues, we also recommend that ...