Quality of Service Problems
I Hear Static, Humming, or Some Other Persistent Noise
Hearing static on a call can indicate that something on the other end of the call is producing it (easily determined if the issue persists with certain called parties) or something on your end. It could be a headset, handset, handset cord, or any ...
How can I reduce audio feedback when using speaker phone?
Audio feedback or echo while on speakerphone can be caused by several factors, such as microphone sensitivity, speaker volume, room acoustics, and proximity to the microphone and speaker. Here are some tips to help reduce audio feedback while on ...
One-Way Audio Issues
Troubleshooting One-Way Audio Check the Phone Where the Issue is Occurring: When placing or receiving a call, ensure that the call is established. A good indicator of this is the call timer that appears on the screen. Verify that the handset is ...
Identifying/Stopping "Phantom" or "Ghost" calls
Who is Responsible for These Phantom Calls? First of all, it should be pointed out that this is rarely due to your IP phone provider, though as we will find out, there are things we can do to block ghost calls. Often these phantom phone calls are due ...