Administrators
Create a Queue
What is a Queue? When your business/organization experiences a large call volume, queues can help by distributing out calls to agents (known as destinations). Callers waiting in a queue will hear music on hold or ringing until a destination is ...
Create a Hunt Group
What is a Hunt Group When your business/organization experiences a large call volume, hunt groups can help by distributing out calls to agents or destinations. All destinations within a level will ring together when a call is placed to the hunt ...
Queues vs. Hunt Groups
What is a Queue and a Hunt Group? Queues Calls waiting in a queue ring destinations one at a time. If a destination is not able to answer a call, the call will move on to the destination with the next highest priority. Hunt Groups All destinations ...
Destination Features
Location of the Destination Feature Setting This particular setting is called a Feature and it is found in a subsection of the configuration form for each feature that supports it. The following features have a destination feature setting: Feature ...
IVR Time Out Destination
Overview Automated Attendants and IVRs (Interactive Voice Recordings) allow for callers to navigate to specific destinations within your phone system. Most of the time, these options are listed using an audio message that is played to the caller. ...
Set Up an IVR (Phone Tree)
Configure an IVR Menu Many businesses use an IVR (Interactive Voice Response) menu to allow callers to choose where their call should be routed. An IVR, also known as a phone tree, is an automated menu that plays a message for a caller and listens ...
Set Up a Feature Code for Dialing a Mailbox
Create a Feature Code In some situations, it may be necessary to dial into a mailbox to check users' voicemails. To allow users to do this, a feature code that routes calls to the mailbox can be created. To do this… Navigate to Features → Feature ...
Dial-By-Name Directory
Overview Dial-by-name allows callers to reach a person by entering the characters of the name on their telephone keypad. Enable Dial-by-name by enabling the Dial-by-name destination feature. To learn more about selecting Destination Features, feel ...
Set Up a Feature Code for Dialing a Mailbox
Create a Feature Code In some situations, it may be necessary to dial into a mailbox to check users' voicemails. To allow users to do this, a feature code that routes calls to the mailbox can be created. To do this… Navigate to Features → Feature ...
Adjust a Mailbox's Greeting
Add a Greeting for a Mailbox It may be necessary to add or replace a greeting for a mailbox. To do this… Navigate to Features → Mailboxes. In the list of Mailboxes, click the mailbox number of the mailbox that needs a greeting. Scroll down to the ...
Create and Configure a Mailbox
Create a New Mailbox When users receive a voicemail or fax, the message is saved into a mailbox. This makes it easy for users to view and manage their voicemails and faxes using the Enswitch web portal. A dialable Feature Code can also be created to ...
Pickup Groups
What is a Pickup Group? When a user is unavailable, it may be necessary to pick up their call. This can be done using Pickup Groups. The telephone lines of users can be present in more than 1 pickup group. While a member of multiple pickup groups, ...
Add or Swap Out a Phone
Manage a Telephone Line's Phone It may become necessary at some point to add or replace a user's phone using your Enswitch web portal. To do so… Navigate to the appropriate platform, Enswitch1, or Enswitch2. Log in to the web portal. Navigate to ...
Block a Phone Number
Set Calls from a Caller to Hang Up To block a phone number from calling, the Enswitch web platform can be used to set a special route that hang up calls from a certain phone number. To do this… Navigate to Features → Numbers. In the Numbers list, ...
Temporary Forward
Implementation Navigate to the main number on the account by clicking “Features” and then “Numbers” like so: Select the Number that needs to temporarily be forwarded. Under the Numbers settings, there is an option for “Temporary override”. Use the ...
Change Your Business Hours
How Do I Adjust My Business Hours? If your business hours have changed and you need the phones to ring at different times you can adjust the business hours using the instructions provided. We are going to be able to adjust the business hours time ...
Destination Features
Location of the Destination Feature Setting This particular setting is called a Feature and it is found in a subsection of the configuration form for each feature that supports it. The following features have a destination feature setting: Feature ...