Apps and Chrome Extensions
PrimeCall CONSOLE
Primecallworks best in Google Chrome and other Chromium-based web browsers (e.g., Chromium, Microsoft Edge, Brave, Opera, and more). Accessing Primecall CONSOLE When logged in to the Primecall Web portal, click on the Apps button in the top ...
PrimecallWALLBOARD Quick Start Guide
Access Primecall WALLBOARD To access the Primecall WALLBOARD using the Call Center tab… Navigate to the Call Center page. Click the Primecall wallboard button to launch the app. Quick Tip: Alternatively, Primecall WALLBOARD can be accessed through ...
PrimecallMEETING Quick Start Guide
Create a New Meeting Login to the Primecall Web Portal: primecall.privoip.com Click the apps button in the top right-hand corner and then click the PrimecallMEETING option to open PrimecallMEETING in a new tab like so: If a ‘show notifications’ ...
Call Center Agents with PrimecallWEB PHONE – User Guide
Accessing PrimecallWEB PHONE Logging In via the Primecall Web Portal Open a web browser and go to primecall.primecallvoip.com. Google’s Chrome Browser is preferred for the Primecall Web Portal. The login will be the [user’s extension number] @ [the ...
Set Up Screen Pop for PrimecallLINK
Screen Pop Screen pop will allow you to enter a Call Popup URL followed by a variable that will be replaced with the inbound calling phone number. When an inbound call is received, this URL is sent to your preferred browser which will perform this ...
Click to Call Google Chrome Extension
Installing the Click to Call Chrome Extension 1. Use this link to Navigate to the correct Chrome Extension page. https://chrome.google.com/webstore/detail/primecall-voip/kjjjabfeojmffiiihnnhjhojbocglmpb/ 2. Click Add to Chrome Before you continue to ...
Microsoft Teams Primecall Connector
What is Microsoft Teams? Microsoft Teams is a proprietary business communication platform developed by Microsoft, as part of the Microsoft 365 family of products. Teams primarily competes with the similar service Slack, offering workspace chat and ...
Primecall connect User and Integration Guide
Primecallconnect is a third-party application so therefore it is not considered a free Primecall Feature. Customers that elect to receive service through this product will incur an additional cost per seat. Installation If the link was not already ...
Android - Log In and Log Out of the PrimeCall App
Sign into the App To get started in the app, sign into the application with your Primecall username and password. To do so… Open the PrimeCall ES mobile app. ✔ You should see the login screen. Sign in using one of the following methods: Use the ...
Android - Call History in the PrimeCall App
Manage Your Call History The History tab records all the call logs from most recent to earliest. The call logs display the contact name or phone number, the call type, and the time of the call. The number in the grey dot on the History tab represents ...
Android - Record Calls Using the PrimeCall App
Record Calls on the App WARNING: Some countries and states impose laws and regulations on recording calls. We recommend requesting consent from call participants before recording any call. It may also be a good idea to have a message set up for your ...
Android - Use Quick Dials in the PrimeCall App
What Are Quick Dials? Quick dials act as a shortcut or speed dial for quickly contacting other people. A tap on a quick dial places the call instantly. These quick dials can also be used for other functions like transferring. View Your Quick Dials To ...
Android - Manage Contacts in the PrimeCall App
Create New Contacts Using the app, you can add in more contacts to be viewed and used in the Contacts tab. Use the Contacts Tab To manually enter the phone number and create the contact: Open the Contacts tab Touch the Add New icon. Enter the name ...
Android - Send Messages with the PrimeCall App
View the Conversations in the Messages Tab On the Messages (1) tab, you can check and respond to your chat messages and SMS messages. The numbers in blue dots (2) indicates how many unread messages there are in a conversation. Tap a chat or SMS ...
Android - Handle Calls Using the PrimeCall App
Make a Call Using this application, there are multiple ways calls can be placed. You can make a call by dialing an extension number or phone number, pressing Call for an entry in the Contacts, Messages or History pages, and using a Quick Dial. Dial a ...
Android - Set Up Your PrimeCall App
Requirements: To be able to log in and use the app, a Primecall username and password are required. It is recommended to install this app on mobile devices with Android version 11 or later installed. Get Started on the App Install the App Navigate ...
iOS - Set DND Rules in Your Primecall App
What is a DND Rule? Whenever you have days and times that you are usually away from the phone, DND (Do Not Disturb) mode can be scheduled to be enabled or disabled ahead of time. ✔ This can be helpful for scheduling your app to be on DND for things ...
iOS - Set Controls in Your Primecall App
Set up Controls In the Primecall app, you have ability to adjust and set certain Controls. These Controls range from allowing a headset/headphones to control calls, showing a button for picking country codes, and deciding how GSM calls should be ...
iOS - Call Recording Settings in the PrimeCall App
Your Call Recording Settings If you record calls often, it may be beneficial to configure your Primecall app's call recording settings. To find these settings… Navigate to the Keypad tab. Tap the Settings icon. Touch Preferences. Select Call ...
iOS - Configure Your App's Ringtones and Sound Settings
Access the Sound Settings To configure how your app plays sounds and ringtone… Visit the Keypad tab. Tap the Settings icon. Select Preferences. From here, the Ringtones and Sound settings for your app can be adjusted to fit your needs. Adjust Your ...
iOS - Adjust Your Voicemail Settings in the App
Configure Your Voicemail To adjust the settings of your voice mailbox, you can do so by navigating to the User Settings section of the More tab. Adjust Your Inbox's Settings To enable or disable your voicemails for yourself, tap the Enable Voicemails ...
iOS - Adjust Your App's Network Settings
Configure Your App's Network Settings To ensure your app performs to the best of its ability, you can adjust its network settings. Navigate to the Keypad tab. Tap the Settings icon. Touch Preferences. Select Network. Allow and Disallow SSIDs For ...
iOS - Monitor Your Primecall App's Usage
View Your App's Usage In some circumstances, it may be necessary to keep record of how many calls you have been handling using the app. To check your Talk Times and Call Counts… Visit the Keypad tab. Tap the Settings icon. Select Preferences. Tap ...
iOS - Forward Calls in Your Primecall App
Your Call Forwarding Settings If you need to briefly leave, you can forward any incoming calls to another destination. ✔ This can be helpful for forwarding calls to another cellphone or an answering center when your mobile device is unavailable. To ...
iOS - Call History in the PrimeCall App
Manage Your Call History The History (2) tab records all the call logs from most recent to earliest. The call logs display the contact name or phone number, the call type, and the time of the call. The number in the red dot on the History (6) tab ...
iOS - Record Calls Using the PrimeCall App
Record Calls on the App WARNING: Some countries and states impose laws and regulations on recording calls. We recommend requesting consent from call participants before recording any call. It may also be a good idea to have a message set up for your ...
iOS - Use Quick Dials in the PrimeCall App
What Are Quick Dials? Quick dials act as a shortcut or speed dial for quickly contacting other people. A tap on a quick dial places the call instantly. These quick dials can also be used for other functions like transferring. View Your Quick Dials To ...
iOS - Manage Contacts in the PrimeCall App
Create New Contacts Using the app, you can add in more contacts to be viewed and used in the Contacts tab. WARNING: In order for new contacts to be added using the Keypad and Contacts tabs, the PrimeCall App must have permission to access your ...
iOS - Manage Your Voicemail with the PrimeCall App
Check Your Voicemails in the App When there is a new voicemail ready to be viewed and handled, a number will be displayed by your name indicating the number of new messages. Use the Voice Mail Section of the App On the More tab, you can view your ...
iOS - Send Messages with the PrimeCall App
View the Conversations in the Messages Tab On the Messages tab, you can check and respond to your chat messages (1) and SMS messages (2). Tap a chat (1) or SMS (2) conversation to respond back with text, images, or audio messages. Touch EDIT (3) to ...
iOS - Handle Calls with the PrimeCall App
Make a Call Using this application, there are multiple ways calls can be placed. You can make a call by dialing an extension number or phone number, pressing Call for an entry in the Contacts, Messages or History pages, and using a Quick Dial. Dial a ...
iOS - The Layout of the PrimeCall Mobile App
Overview The PrimeCall Primecall mobile app can be installed on iOS mobile devices and used to handle phone calls and send messages using the Internet. This application supports the following call features: Inbound and outbound calls Call forwarding ...
iOS - Log in and Log Out of the PrimeCall App
Sign into the App To get started in the app, sign into the application with your Primecall username and password. To do so… Open the PrimeCall Primecall mobile app. ✔ You should see the login screen. Sign in using one of the following methods: Use ...
iOS - Set Up Your PrimeCall App
Requirements: To be able to log in and use the app, a Primecall username and password are required. It is recommended to install this app on mobile devices with iOS version 14 or later installed. Get Started on the App Install the App Search the App ...
Number Rewriting
What is Number Rewriting? Number rewriting is a powerful tool allowing you to manipulate the numbers dialed from PrimeCall Softphone App. The main purpose of the feature is to allow you to utilize your native contacts without having to add new ...
Network Diagnostics Tool
The PrimeCall Desktop App has a Network Diagnostic Tool that can be used to help determine the health of your network and how it will process VoIP calls. Access The Diagnostic Tool The Diagnostic Tool is located under the Help section of the ...
Troubleshoot Issues with the Desktop App
Common Issues and Solutions Issues Seeing Push Notifications for Calls If you are having issues seeing any notifications that there is an incoming call, ensure that the notifications for the app/website are being allowed. If you see the Notifications ...
Manage Your Desktop App's Emergency Address
Access the Emergency Address Settings There are two ways that you can view your Emergency Address settings: Through your Profile settings. In your desktop app's Settings. Emergency Address Configuration If you use the desktop app at a different site ...
Edit Your Desktop App's Profile Settings
Access the Profile Settings To review your Profile and its settings… Click the User icon. Select Profile. Update Your Profile Settings Personal Information Using the desktop app's Profile Settings, you can update your Personal Information any time ...
Configure Your PrimeCall Desktop App
Manage Your Desktop App's Settings General Settings There a several Togglable settings under the General section of Settings. Make Call Using Answering Rules When this option is enabled, your answering rules will be followed. ✔ This will alert all ...
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