Overview
Call recordings will only be available to search from within the portal for a maximum of 6 months (180 days).
- CDR’s (Call Data Records) will have the same policy of 6 months to access recordings in the portal.
- This will be automatic and without any charges.
- If the customer needs to access CDRs from month 7 onward, they can simply click on the CDR Archive button in the CALL HISTORY section in Primecall.
Call recordings can still be pushed nightly to the customer for free to their AWS account, Dropbox, or a local FTP server (requires static IP).
Please reach out to a member of our technical support team by calling 844.59PRIME (844.597-7463) or emailing support@primecall.com if you wish to set up this type of option.
Storage on our platform for 30 days is still free. This option usually covers 99.99% of our customers' requirements!
- If we are storing within Primecall for more than 30 days, all users on that account will have an additional $2.99 charge per additional 30 days per month.
We are not able to single out certain users to have their storage length longer than others.
It is all or none as this is a domain-wide setting