Create a Feature Code

In some situations, it may be necessary to dial into a mailbox to check users' voicemails. To allow users to do this, a feature code that routes calls to the mailbox can be created. 

To do this…

1. Navigate to Features → Feature codes.
2. Click New.
3. On the New feature code page, fill out the following fields (fields with a * are required):
   
   • * Feature code - Type in a code that will be dialed on a PrimeCall provided phone to reach the mailbox.
     

     Quick Tip: PrimeCall technicians usually name this feature code 1 in front of the user's 3-digit extension number.

     DANGER: Do NOT use a N11 number, like 911, 211, or 411. 

   • Description - Type a note that will be displayed alongside the feature code in the list of feature codes.
   • Owner - Use the Owner drop-down to select someone that will be able to edit this feature code.
   • Allow callers to enter this feature code in attendant and IVRs - If this mailbox should be accessed when the code is dialed in an IVR, select Yes. 
   • PIN - A digital code that can keep the use of a feature code secure. If only certain users should be able to dial this mailbox, setting up a PIN may be useful.
   • PIN repeat - Re-type the PIN from above if needed.
4. In the Route calls to section, skip setting a Default destination (this will be done later).
   

   Note: This has to be done after saving since the My features section of the drop-down will not appear until then.

5. Click Save.
6. Click the Feature Code to edit it. 
7. In the Route calls to section, use the Default destination drop-down to select Mailbox under My features.
8. Use the second Default destination drop-down to select the mailbox of the user this feature code will dial.
   
9. Once done, click Save.