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Recommended Router and Firewall Settings
General Configuration WARNING: It is recommended to consult your IT, MSP (Managed Service Provider), or another network professional when configuring advanced network settings or devices. While resolving any network issues, we also recommend that ...
call-center-supervisor-overview
CALL CENTER SUPERVISOR PORTAL This Call Center role provides the monitoring tools and reporting capabilities needed to manage a typical call center operation. The focus of this capability is found in the PBX portal when logged in using the Call ...
Grandstream Provision instrctions
Step 1: press on the up button to show IPv4 address step 2: open web browser on any computer and type the IPv4 address from step 1 in the address bar step 3: login using admin as the user name and admin as the password (it will ask you to update the ...

Popular Articles
Feature Codes
VoIP Feature Codes can be toggled ON/OFF at the Account level for each of your customers. These are the defaults on all accounts. Star Codes & Features Star Code Feature Description *** Dynamically Park a Call (in the 701-709 range) *{parking lot} ...
Client Portal Guide
Contents Getting Started 1 The Manager Portal 1.1 Accessing the Manager Portal 1.2 Logging In 2 Homepage Layout 2.1 The Attendant Console 2.2 Profile 2.2.1 Directory Options 2.2.2 Change Account Security 2.2 Navigation Options 2.1.1 New Voicemail ...
Client Portal Guide - Office Manager
[COMPANY NAME] version 1.0.1 Contents 1 Intro 2 The Manager Portal 2.1 Accessing the Manager Portal 2.2 Logging in 2.3 Homepage Layout 2.3.1 Call Graph 2.3.2 Peak Active Calls 2.3.3 Call Volume 2.3.4 Total Minutes 2.3.5 Current Active Calls 2.4 The ...
How to Make a Blind and Attended Transfer Using Yealink T42
How to Make a Blind and Attended Transfer Using Yealink T42/T41 In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Yealink T42. This procedure applies to Yealink T42 and T41. Note: A Blind Transfer ...
Phone Guide
Instruction in this article is intended to be non-phone specific. Therefore, it speaks of functions rather than buttons and soft keys, and it will avoid detailed reference to specific phone's display elements. This article's purpose is to give you ...

General