Fax Through Primecall

Fax Through Primecall

Warning: This is the “old” version of PrimecallFAX. 

This version of PrimecallFAX integrates directly with Fax03. 

View Faxes

  1. For admin users, such as Office Mangers and Site Managers, go to the My Account section of the portal. To do so, click your name in the top-right and select My Account:
    mceclip0.png
  2. Click the Fax tab.
    mceclip1.png

     Doing so will pull up the Fax section of Primecall.
    mceclip6.png

  3. If needed, use the Folder drop-down to select between two views for faxes: Inbox and Sent.
    mceclip2.png
  4. Use the Preview icon mceclip4.png to view the fax.
  5. If needed, use the Download icon mceclip3.png to save the fax to your PC.
  6. Use the Delete icon mceclip5.png to declutter your fax inbox and outbox.

    Warning: PrimecallFAX shares storage space with your user's voicemailbox. By default this limit is 10MB. 

    It is recommended to Delete any old faxes from the Primecall Portal after you have downloaded them to your computer to ensure this limit is not exceeded.

Send A Fax

  1. Click the Send Fax button.
    mceclip7.png

     The Send Fax menu will appear.

    mceclip8.png

  2. Click the Browse button and select the file to fax from your PC
  3. If you have multiple fax numbers assigned to your user, use the Caller ID drop-down to select the faxing number to use.
  4. In the Phone Number box, enter the 10-digit number of the fax's destination
  5. Optionally, click the Add Cover Letter checkbox and fill out the additional information. 

    Note: A cover letter is not required for the fax to send. 

    The cover letter will be added as the First Page of the sent fax. 

fax servicecloud faxprimecallfaxftefax-to-emailfaxingprimecallview faxsend fax

    • Related Articles

    • Fax Through Primecall

      Warning: This is the “old” version of PrimecallFAX. This version of PrimecallFAX integrates directly with Fax03. View Faxes For admin users, such as Office Mangers and Site Managers, go to the My Account section of the portal. To do so, click your ...
    • Send and View Faxes With Email - Fax

      Note This method of faxing through email is specifically for customers using the Fax03 solution for their faxes. If you are not using Fax03, please see our articles referencing PrimecallFax. Send an eFax In order to send someone an eFax, an email ...
    • Send a Fax Through Email with PrimecallFAX

      Scope: To utilize PrimecallFAX services, PrimecallFAX must be activated on your account. Please reach out to a member of our Technical Support Team to enable this by calling 844.59PRIME (844.597-7463) or emailing support@primecall.com. Send a Fax via ...
    • Fax Machine Settings for VoIP Faxing

      Analog Vs VoIP Faxing Analog Faxing Faxes have historically been sent over copper wires using sounds (analog faxing). The sounds are converted back into data by the fax machine receiving the fax. If there is data loss during the transmission of an ...
    • Fax Machine Settings for VoIP Faxing

      Analog Vs VoIP Faxing Analog Faxing Faxes have historically been sent over copper wires using sounds (analog faxing). The sounds are converted back into data by the fax machine receiving the fax. If there is data loss during the transmission of an ...