How to Add and Remove Agents from Call Queues
In order to perform these actions, you must be logged in as an Office Manager or Call Center Supervisor.
If you are unsure of how to log in or do not have a login yet, please view this linked article for more information.
How to
- Locate the “Call Queue” Tab in the web portal
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- A list of the queues under your account will load on this page. Find the queue that you would like to add or remove agents from and click on the button with the person icon.
- If you wish to add an agent to the queue, click the "Add Agent" button.
- If you wish to remove an agent, click on the X Icon on the specific agent's line.
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