Access the Emergency Address Settings

There are two ways that you can view your Emergency Address settings:

1. Through your Profile settings.
   
2. In your desktop app's Settings.
   

Emergency Address Configuration

If you use the desktop app at a different site or remotely from home, it is essential to update the address it uses for your Emergency Caller ID. Multiple addresses can be saved so that you can switch addresses when you use the app at different locations.

It is recommended to update or switch your emergency address when you…

• First install and open the app.
• Move locations/sites.
• Start working remotely from home.

Add a New Address

1. Click the Emergency Address drop-down and select Add a new address.
   
2. In the boxes that appear, fill in the following information:
   
   • Address Name - A unique, descriptive name for the address that will be seen in the Emergency Address drop-down when you select addresses for the app.
   • Caller Name - Type in your first and last name that emergency responders should see when dispatchers answer your emergency call.
   • Address Line 1 - Type in the street number and name where you are located.
   • Address Line 2 - If necessary, type in the building, unit, or apartment number you are located at.
   • Country - The United States is the only option available for provisioning for the app's emergency address. 
     

     NOTE: If you live in a different country, please contact our technical support team.

   • State / Province - The state your office/home is located.
   • City - The city your office/home is located.
   • ZIP Code - Your office/home's ZIP code.
   • Location - Type in a brief description of where exactly your office/home is located.
     

     Note: This description can be up to 60 characters long. 

     Warning: If the location description is longer than 60 characters, you will receive an error when you validate the address in the next step.

3. To confirm the address is correctly formatted, click the VALIDATE button.
   
   

   ✔ If all of the address' information is correct, you will see a notification that the address has been confirmed and applied.

   

4. Click the SAVE button.
   
5. In the Account Authentication window, type in your app's current password and click the SAVE button.
   

Switch Emergency Addresses

When you have multiple emergency addresses added, you can use the Emergency Address drop-down to select one of your address and click the SAVE button.

Edit an Address

At any time, your emergency addresses can be updated for accuracy, 

To update the information for one of your emergency addresses…

1. Use the Emergency Address drop-down to select the address that needs to be edited.
   
2. Click Edit Address.
   
3. Update the address and its information as needed. 
4. To confirm the address is correctly formatted, click the VALIDATE button.
   
   

   ✔ If all of the address' information is correct, you will see a notification that the address has been confirmed and applied.

   

5. Click the SAVE button.
   
6. In the Account Authentication window, type in your app's current password and click the SAVE button.
   

Update Address Name and Location

To only update the Address Name or Location description…

1. Click Add my location description.
   
2. Update the Address Name and Location information as needed. 
   
3. Click the SAVE button.
   
4. In the Account Authentication window, type in your app's current password and click the SAVE button.