Primecall- Block a Number from Calling a User

Primecall- Block a Number from Calling a User

Block a Number for a User

  1. Navigate to the Answering Rules tab.

    ✔ Clicking on Answering Rules will pull up that user's routing rules:

  2. Click the Allow/Block button.

    ✔ Doing this will pull up the Allow/Block menu:

  3. In the BLOCKED NUMBERS section, type the phone number in the Enter a number box.
  4. Once you have typed the number, click the Add button.

    ✔ Once Add is clicked, the phone number will populate in the BLOCKED NUMBERS list.

  5. If needed, click the Block anonymous or unknown checkbox.
  6. Once finished, click Done.

    ✔ Once Done is clicked, that number will be unable to place calls to this user's extension.

    Warning: Unless the phone number is blocked for the whole business, that phone number will still be able to call the business' main phone number.

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