Basic Phone Features
Check and Manage your Voicemail on Your Phone
Requirements: To access your voicemail box, you will need your voicemail PIN. If you are unsure of what your PIN is, please contact technical support. Check Your Voicemail Press the "Message" key on your phone. Depending on the model of your phone, ...
Voicemail Menu Options for Primecall Users
Overview This is the Voicemail Menu Tree for Primecall. This Menu Tree can be accessed from your phone by pressing the Message Button. It can also be accessed by reaching your desired voicemail box, pressing * during the unavailable greeting, and ...
Check Your Voicemail Remotely from Another Phone
Remotely Access Your Voicemail As long as there is cell service, users can call their own voicemail to manage its settings and listen to any voicemail messages. Call Your Voicemail Box Navigate to your voicemailbox to hear your own voicemail greeting ...
Transfer an Active Call to a Cell Phone
Implementation While on an active call, hit the Transfer button. Using the dial pad, dial the cell phone number. Press the Transfer button again. Answer the call on the cellphone to continue the call. transfertransferring callcell phonetransfer to ...
Primecall- Dynamic Call Parking
Call Parking Overview Call Parking allows callers to be placed in virtual Parking Spots. The Caller can then be picked up by another phone on the account to continue the phone call. This is similar to when a caller is placed on Hold. The caller can ...
Transferring Calls: Blind vs Attended Transfers
NOTE: The transferring process detailed below should work regardless of the phone model; however, button location may differ depending on the phone's model. What is the Difference? Blind transferring is when you transfer a call to another destination ...
Transferring Calls on a Yealink Cordless Phone
Overview You are able to transfer a call when using a cordless Yealink phone. You can transfer a call to another party in one of the following ways: Blind Transfer: Transfer a call directly to another party without consulting. This is sometimes ...
Conference Calling on a Yealink Cordless Phone
A user must be created before adding a conference. If you are interested in being able to host conferences for more than 3 people, then implementing a Conference Bridge may be a great option for you! To get one set up, please reach out to our ...
Finding the IP Address of a VVX Polycom Phone via the Menu
Resolution While troubleshooting issues with a Polycom phone, it may be necessary to give the IP address of the phone to the technician. To find the IP address and other important information about the phone's status… Access the phone's menu by ...
Finding the IP Address of a VVX Polycom Using the Dial Pad
Resolution Whenever a phone may be having issues and needs some troubleshooting done, the IP address of the phone may be needed. To check the phone's MAC address and IP address, press and hold down 1, 4, and 7 circled below. After holding all three ...
Find the IP Address, MAC Address, and Firmware Version of a Yealink Phone
Check the Phone's Status Information Whether you are checking if your phone is up to date or seeing if your phone is having connection issues, the Status menu of your phone is essential to ensure you can identify and monitor your phone. To access the ...
Fanvil Status Icons
Status Icons by Model V Series Fanvil V64 & V65 Icon Description Icon Description Hands-Free Mode active New SMS Headset Mode active New Voicemail Handset Mode active Voice Quality Level of call Mute active Keypad locked Silent Mode Call(s) forwarded ...
Yealink Status Icons
Status Icons by Model T2 Series T23G and T23P Icon Description Icon Description Wired network is unavailable Speakerphone (hands-free) Mode Wired network is unreachable Headset Mode Line registered successfully Handset Mode Registration failed Phone ...
Do Not Disturb on the Yealink Cordless W56P\H and W52P\H
Activating DND mode for a Specific Line: Press the OK button to enter the main menu. Select Call Features ->Do Not Disturb. The LCD screen displays the incoming lines currently assigned to the handset. Press up or down to highlight the desired line. ...
Set Call Forwarding on a Yealink Phone
Implementation On a Yealink phone, press the Menu button. Select 2. Features, and then the 1. Call Forward option. Select Always Forward. On the first line, set Always Forward to Enabled using the left or right arrow buttons. In the Forward to field, ...
Common Yealink Menu Navigations
Commonly Used Menu Options Edit DSS Keys (BLF's Speed Dials) Press Menu. Select Features. Select DSS Keys. Alternate method: Hold the line key you would like to change for 5 sec. This will open a menu that will allow you to create BLFs and Speed ...
Adjust the Ringer, Speakerphone, Handset, and Headset Volume
Making Volume Adjustments Using the volume - and + buttons of the phone will adjust the volume of the phone depending on what state it is in: If you are on an active call with the handset lifted, the - and + buttons change the handset volume. If on a ...
Check and Manage your Voicemail on Your Phone
Requirements: To access your voicemail box, you will need your voicemail PIN. If you are unsure of what your PIN is, please contact technical support. Check Your Voicemail Press the "Message" key on your phone. Depending on the model of your phone, ...
Rebooting a Polycom VVX Phone via the Menu
Resolution Whenever a Polycom phone may be running into issues or needing an update, rebooting the phone is a great solution. To reboot the phone using its menu… Access the phone's menu by pressing the home button: The home button should open the ...
Rebooting a Polycom VVX Phone via the Dialpad
Resolution Whenever a Polycom phone is experiencing any issues or needs to re-configure, rebooting the phone is a great solution. To do so, press and hold down 1, 0, and 3 circled in the picture for a few seconds: After holding all three buttons down ...
Basic Features for Yealink Phones
Features for Calls Placing a Call Method 1 Pick up the handset or press the Speaker key. Dial the number or press the line key associated with the speed dial of the number you would like to call. Press the Send key. Alternatively, press the # key. ...