Phone Troubleshooting 101
Fanvil Status Icons
Status Icons by Model V Series Fanvil V64 & V65 Icon Description Icon Description Hands-Free Mode active New SMS Headset Mode active New Voicemail Handset Mode active Voice Quality Level of call Mute active Keypad locked Silent Mode Call(s) forwarded ...
Yealink Status Icons
Status Icons by Model T2 Series T23G and T23P Icon Description Icon Description Wired network is unavailable Speakerphone (hands-free) Mode Wired network is unreachable Headset Mode Line registered successfully Handset Mode Registration failed Phone ...
My Phone Says "No Service"
Scope: This guide is intended to be used by any user that is having connection issues with their phone. Note: Although this guide references Yealink phones for troubleshooting, these troubleshooting steps can be applied to almost any device. What ...
Find the IP Address, MAC Address, and Firmware Version of a Yealink Phone
Check the Phone's Status Information Whether you are checking if your phone is up to date or seeing if your phone is having connection issues, the Status menu of your phone is essential to ensure you can identify and monitor your phone. To access the ...
Sharing Log File from PrimecallMobile App
How To… Recreate The Issue While in the app, recreate the issue you are experiencing. For example: If the issue occurs while on a call, place a phone call and allow the issue to happen. Send a Log File After the issue has been replicated, navigate to ...
Phone Numbers for Placing Test Calls
Place a Test Call When experiencing issues calling or faxing a certain phone number, it is a good idea to place a test call/fax to another number to see if the issues persist. Whenever there is not an extra phone number to use on your account for ...
Rebooting and Factory Resetting a Yealink Phone
Reboot Press and hold the "x" button underneath the Arrow Cluster highlighted by the red box below: A prompt will appear on the phone asking if you would like to reboot. Press the "ok" button to confirm. Factory Reset Press and hold the "ok" button ...
Connect a Cordless Handset to its Base
Register a Handset to its Base Station In order for the cordless handset to be able to place and receive calls, the cordless handset will need to be registered to a Base Station. To register the cordless handset to the base station on-site… Press the ...
Rebooting and Factory Resetting a Yealink Phone
Reboot Press and hold the "x" button underneath the Arrow Cluster highlighted by the red box below: A prompt will appear on the phone asking if you would like to reboot. Press the "ok" button to confirm. Factory Reset Press and hold the "ok" button ...
Telephone Power Adapters
What is a Telephone Power Adapter? When a phone is not connected to a network outlet that provides Power over Ethernet (PoE), a separate power supply is required for the telephone to operate. Quick Tip: Power supplies are available for purchase from ...
Troubleshoot A Yealink Sidecar That Is In A Boot Loop
A Yealink desk phone sidecar stuck in a reboot loop can be frustrating, but there are several troubleshooting steps you can try to resolve the issue: Power Cycle the Sidecar: Disconnect the sidecar from the main phone. Unplug the power cable from the ...
Transfer an Active Call to a Cell Phone
Implementation While on an active call, hit the Transfer button. Using the dial pad, dial the cell phone number. Press the Transfer button again. Answer the call on the cellphone to continue the call. transfertransferring callcell phonetransfer to ...
Phone Warranty
Primecall's Standard Warranty New phones from and install or shipment from PrimecallVoIP come with a standard one-year manufacturer warranty. If you purchase a refurbished or new phone from our web store, it will also come with a one-year warranty ...
Common Reasons Why My Phone Isn't Working
Here are some of the most common reasons why a VoIP (Voice over Internet Protocol) phone may not work: Internet connectivity issues: A stable and reliable internet connection is crucial for the proper functioning of a VoIP phone. Slow internet ...