Apps
Adjust Your Desktop App's Sound Settings
Set Your App's Ringtone On your ES desktop app, you have the ability to adjust what ringtone will play when you receive a call. To adjust your ringtone for the desktop app… Click the Settings icon. Navigate to the Notifications tab of the Settings ...
Configure Your Desktop App's Recording Settings
Manage How the App Handles Call Recordings If you rely on call recordings in your organization, you can fine-tune how your desktop app handles call recordings. To access your app's Recording Settings… Click the Settings icon. Navigate to the ...
Use the Queue Panel in the PrimeCall Desktop App
View the Queue Panel One of the useful features that are offered by the ES app is the Queue Panel. Using this tool, you can… View your 7-digit extension number (1) Check the call queues you are in (2). Look at your Current Status (3) in each queue. ...
Manage Your Recent Calls in the Desktop App
The Recents Tab The Recents tab of the ES Desktop App will keep a list of the recent conversations you have had with different individuals. View Your Recent Calls with Somebody When you click the name of a person in the Recents tab, you can view a ...
Manage Your Desktop App's Quick Dials
Manage Quick Dials In the Contacts tab, you can create, edit, and use quick dials to make calling your contacts quick and easy. Create Quick Dials To create a Quick Dial… Navigate to the Contacts tab. Ensure that the Quick Dial folder is selected ...
Manage Your Desktop App's Contacts
Manage Your Contact Directory On the Contacts tab of the PrimeCall ES Desktop App, you can view your contacts, create and edit quick dials, and use your contacts to place calls quickly. Search for Contacts In your Contacts Directory, you can search ...
Conference Calling on the PrimeCall Desktop App
Manage Quick Dials In the Contacts tab, you can create, edit, and use quick dials to make calling your contacts quick and easy. Create Quick Dials To create a Quick Dial… Navigate to the Contacts tab. Ensure that the Quick Dial folder is selected ...
Transfer Calls Using the PrimeCall Desktop App
Transfer a Call When you are handling a call, it may become necessary to transfer a caller to another user. There are three different ways a call can be transferred: Transfer using an Attended/Warm Transfer. Transfer using a Blind/Cold Transfer. ...
Handle Calls Using the PrimeCall Desktop App
The Dialpad Tab On the Dialpad tab, you will be able to use the dial pad to place a call, view and handle active calls, use a quick dial, and popout an active call into its own window. Make a Call Using this application, there are multiple ways calls ...
WaveLink Softphone for iPhone
Overview The WaveLink for PrimeCall iPhone application is a softphone app for VoIP calls on your mobile phone. Make and receive calls on from your PrimeCall account using your mobile phone Automatic configuration using your web portal credentials ...
Zoiper Softphone for Android
Installing the Zoiper Mobile App for Android The Zoiper Softphone app is available from the Google Play Store - Zoiper SIP Softphone For iPhone please see Enswitch - WaveLink Softphone for iPhone The following information will be required to register ...
Registering Zoiper to an Android Phone
Click on create a new account Click Yes two the next two questions Put the name of the domain in the hostname section (Case Sensitive) (Primecall) ES1 - es1-reg.primecallvoip.com or 72.249.136.35 ES2 - es2-reg.primecallvoip.com or 72.249.136.35 ...
Android - Log In and Log Out of the PrimeCall UC App
Sign into the App To get started in the app, sign into the application with your Enswitch username and password. To do so… Open the PrimeCall UC mobile app. ✔ You should see the login screen . Sign in using one of the following methods: Use the ...
Android - Monitor Your App's Usage
View Your App's Usage In some circumstances, it may be necessary to keep record of how many calls you have been handling using the app. To check your Talk Times and Call Counts… Visit the Keypad tab. Tap the Settings icon. Select Usage. ✔ Now you can ...
Android - Use the Queue Panel in the App
View the Queue Panel One of the useful features that are offered by the ES app is the Queue Panel. Using this tool, you can… View your 7-digit extension number (1) Check the call queues you are in (2). Look at your Current Status (3) in the queue. ...
Android - Forward Calls in Your App
Your Call Forwarding Settings If you need to briefly leave, you can forward any incoming calls to another destination. ✔ This can be helpful for forwarding calls to another cellphone or an answering center when your mobile device is unavailable. To ...
Android - Use Quick Dials in the PrimeCall App
What Are Quick Dials? Quick dials act as a shortcut or speed dial for quickly contacting other people. A tap on a quick dial places the call instantly. These quick dials can also be used for other functions like transferring. View Your Quick Dials To ...
Android - Manage Contacts in the PrimeCall App
The Contacts Tab On the Contacts tab, you can view and contact other people with ease. In your Address Book, use the Search icon (1) to find a specific contact. To contact a specific contact (2), tap the Call (3) or Video (4) icon next to their ...
Android - Call History in the PrimeCall App
Manage Your Call History The History tab records all the call logs from most recent to earliest. The call logs display the contact's name or phone number, the call type, and the time of the call. On the History tab, you can check your call history ...
Android - Record Calls Using the PrimeCall App
Record Calls on the App WARNING: Some countries and states impose laws and regulations on recording calls. We recommend requesting consent from call participants before recording any call. It may also be a good idea to have a message set up for your ...
Android - Handle Calls with the Mobile App
Make a Call Using this application, there are multiple ways calls can be placed. You can make a call by dialing an extension number or phone number, pressing Call for an entry in the Contacts or History pages, and using a Quick Dial. Dial a Phone ...
Android - The Layout of the PrimeCall Mobile App
Overview The PrimeCall Primecall mobile app can be installed on Android mobile devices and used to handle phone calls and send messages using the Internet. This application supports the following call features: Inbound and outbound calls Call ...
Android - Set Up Your PrimeCall App
Requirements: To be able to log in and use the app, an Enswitch username and password are required. It is recommended to install this app on mobile devices with Android version 11 or later installed. Get Started on the App Install the App Search your ...
iOS - Set Controls in Your App
Set up Controls In the ES app, you have ability to adjust and set certain Controls. These Controls range from allowing a headset/headphones to control calls, showing a button for picking country codes, and deciding how GSM calls should be handled. To ...
iOS - Set DND Rules in Your App
What is a DND Rule? Whenever you have days and times that you are usually away from the phone, DND (Do Not Disturb) mode can be scheduled to be enabled or disabled ahead of time. ✔ This can be helpful for scheduling your app to be on DND for things ...
iOS - Call Recording Settings in the PrimeCall App
Your Call Recording Settings If you record calls often, it may be beneficial to configure your Primecall app's call recording settings. To find these settings… Navigate to the Keypad tab. Tap the Settings icon. Touch Preferences. Select Call ...
iOS - Configure Your App's Ringtones and Sound Settings
Access the Sound Settings To configure how your app plays sounds and ringtone… Visit the Keypad tab. Tap the Settings icon. Select Preferences. From here, the Ringtones and Sound settings for your app can be adjusted to fit your needs. Adjust Your ...
iOS - Adjust Your App's Network Settings
Configure Your App's Network Settings To ensure your app performs to the best of its ability, you can adjust its network settings. Navigate to the Keypad tab. Tap the Settings icon. Touch Preferences. Select Network. Allow and Disallow SSIDs For ...
iOS - Monitor Your App's Usage
View Your App's Usage In some circumstances, it may be necessary to keep record of how many calls you have been handling using the app. To check your Talk Times and Call Counts… Visit the Keypad tab. Tap the Settings icon. Select Preferences. Tap ...
iOS - Use the Queue Panel in the Mobile App
View the Queue Panel One of the useful features that are offered by the ES app is the Queue Panel. Using this tool, you can… View your 7-digit extension number (1) Check the call queues you are in (2). Look at your Current Status (3) in each queue. ...
iOS - Forward Calls in Your App
Your Call Forwarding Settings If you need to briefly leave, you can forward any incoming calls to another destination. ✔ This can be helpful for forwarding calls to another cellphone or an answering center when your mobile device is unavailable. To ...
iOS - Manage Contacts in the PrimeCall App
Create New Contacts Using the app, you can add in more contacts to be viewed and used in the Contacts tab. WARNING: In order for new contacts to be added using the Keypad and Contacts tabs, the PrimeCall ES App must have permission to access your ...
iOS - Call History in the PrimeCall App
Manage Your Call History The History (2) tab records all the call logs from most recent to earliest. The call logs display the contact's name or phone number, the call type, and the time of the call. The number in the red dot on the History (6) tab ...
iOS - Use Quick Dials in the PrimeCall App
What Are Quick Dials? Quick dials act as a shortcut or speed dial for quickly contacting other people. A tap on a quick dial places the call instantly. These quick dials can also be used for other functions like transferring. View Your Quick Dials To ...
iOS - Record Calls Using the PrimeCall App
Record Calls on the App WARNING: Some countries and states impose laws and regulations on recording calls. We recommend requesting consent from call participants before recording any call. It may also be a good idea to have a message set up for your ...
iOS - Handle Calls with the PrimeCall App
Make a Call Using this application, there are multiple ways calls can be placed. You can make a call by dialing an extension number or phone number, pressing Call for an entry in the Contacts or History pages, and using a Quick Dial. Dial a Phone ...
iOS - The Layout of the PrimeCall Mobile App
Overview The PrimeCall Primecall mobile app can be installed on iOS mobile devices and used to handle phone calls and send messages using the Internet. This application supports the following call features: Inbound and outbound calls Call forwarding ...
iOS - Set Up Your PrimeCall App
It is recommended to install this app on mobile devices with iOS version 14 or later installed. Get Started on the App Install the App Search the App Store for PrimeCall and install the app as you would with other iOS apps. Sign into the App To get ...